FAQ

FAQ

  • Did you made your collection in Indonesia?
    • Yes. Our collection is a 100% Made in Indonesia and we are proud to be one of Indonesia’s local brand & designer.
    • Let’s support Local brand & deisgner by wearing our collection.

 

  • Do you shipping International?
    • Yes. We do shipping International, please contact us for the International shipping method
    • Email: hi@viumethelabel.com Message: +6287776460005
    • We use Pos Indonesia shipping company for shipping International.

 

  • How to Order?
    • Please register your personal data / sign up or enter as a guest
    • Please choose your favorite item, color & size rightly and then click “add to cart”
    • Please click your “shopping chart” and then click “checkout”
    • After reviewing your order, please click “proceed to payment”
    • Finally, your order has been placed. Please complet your payment *transfer bank please input your order number.
    • And DON’T FORGET to confirm payment in “My Account” bar within 2x24hours

 

  • Do I need to sign up for an account to order?
    • No. You can enter as guest. But we’d love it if you sign up.
    • There are heaps of benefit in becoming our loyal customer. Such as being the first one to get our exciting newsletters, order tracking, and special gift or promo on birthdays. *please write your valid email address as we send you some information regarding your order.
    • You don’t have to worry about filling up infomation forms every time you shop
    • Quick step in placing your next order.

 

  • How long I will get my item after I do “confirm payment”?
    • H+1 from the confirmation
    • We use JNE or TIKI for domestik. Please notice us, if you want to use another shipping company
    • JNE / TIKI Reguler shipping: 3-5 days
    • JNE / TIKI Express shipping: 1-2 days
    • We use Pos Indonesia for international. Please notice us, if you want to use another shipping company
    • Pos Indonesia shipping: 7-14 days

 

  • Why my order takes too long after I do my payment?
    • Do not forget to click “confirm payment” through webstore within 2x24hours. Or your order will be cancel automatically. Please immediately contact us if this happens.
    • Email us: hi@viumethelabel.com or message us +6287776460005

 

  • Can I cancel my order?
    • Unfortunately , you can not cancel your order. Please double check your order before you submit it.
    • But don’t worry, your order will be automatically cancelled by our system within 2x24hours if there is no confirmation

 

  • Can I order sold out item?
    • No.
    • You can click “notify me” link
    • Please fill in your email address to be notified when the item you are interested in are available

 

  • What size I am?
    • Please read carefully to avoid any mistake
    • Size guide table
      Size Bust Waist Hips Length
      Small 86 70 88-92 56/86
      Medium 90 74 92-96 58/88
      Large 94 78 96-100 60/90
      Free Size 94-110 >78 >100 > 60/90

       

  • Can I custom my size, color, and model?
    • Yes you can *additional cost
    • Simply contact us through email: hi@viumethelabel.com or WA: +6287776460005

 

  • What method do you accept for payment?
    • Transfer bank account : BCA cab Sunrise Garden, 6500125959 a/n Ariany mbatu  Paypal, Credit Card, Visa, Master Card. Do not worry, your data is save.

 

  • Any charges for credit card payment?
    • 2% additional charge for any credit card